A message to our customers about COVID-19

Wyatt recognizes that we are an integral part of your business. We would like to assure you that during this challenging time we are open, available, and ready to help.

Our support team is here and ready to help with technical support or scheduling service and remote/onsite visits.
Email support@wyatt.com
Phone number +1 805-681-9009 option 4
Monday through Friday, 8 am – 5 pm Pacific Time

Our manufacturing team continues to build instruments with safety measures in place. We can deliver your instrument now or hold it for you until you’re able to get back into your lab. Contact your regional account manager or sales@wyatt.com for information and quotes. Considering a purchase? Our applications lab is open for sample analysis and remote demonstrations are available.

We’re able to come onsite for installation and training for sites open for essential business. If an onsite visit isn’t possible, we offer remote installations of software including ASTRA® and DYNAMICS® with Security Pack and some instruments.

Sample analysis
Considering a purchase? Our applications lab is open for sample analysis and remote demonstrations are available.

Spare parts
Looking for an accessory, spare part, or standard? We’re able to take and fulfill your order. Our online store is open 24x7.

Instrument service
Our service department is available for factory preventative maintenance or instrument repair. Local field support teams can come onsite or visit remotely. We observe all local safety and travel recommendations to keep you and our representatives safe.

Software licenses for offsite use
We can provide additional software license at no additional charge so you can analyze your experiments at home. We’ll help you install and setup our software on your PC. Software downloads and tutorials are available on our Support Center.

Online learning and training
To continue your learning remotely, we offer an on-demand library of Webinars and Application Notes covering techniques and applications. Interested in learning basic light scattering theory or more about your Wyatt instruments and software? We have online tutorials on our Support Center along with a searchable knowledge base. Our online bibliography features for over 16,000 peer-reviewed publications referencing Wyatt instruments and is searchable by analytical techniques and instrumentation.

We welcome you to stay connected with us via LinkedIn or join one of our groups Social@Wyatt.

For a message from the Wyatt family regarding our business operation during this time please read https://www.wyatt.com/blogs/covid-19.html