Your success is ours! When you purchase a Wyatt instrument, you get more than a warranty contract. Wyatt provides a full suite of support offerings to help you make the most of your investment.
A central pillar of Wyatt's customer support program is our web-based Support Center which offers a wealth of technical notes, application guides, software and instrument firmware downloads, manuals, tutorials, training videos and more. All customers who own at least one Wyatt instrument within its support lifetime (ten years from date of purchase) may freely access the Support Center.
Service & Remote Support
In addition to standard full-coverage, first-year warranties, all new Wyatt instruments come with a full year of unlimited telephone and e-mail support. Our congenial, expert staff of technicians and Ph.D. scientists provides both technical and application assistance. We will even show you how to analyze your data or set up instrument communications by remotely accessing your PC.
After the first year, annually renewable service contracts are available for continuing, unlimited telephone and e-mail support and instrument service. Benefits of the service contract include annual preventive maintenance, calibration, re-qualification, and discounts on parts and labor for repairs. Learn more about service contract options
The specifics of first-year service as well as continuing support may vary by region. Please contact your local Wyatt representative for more information.
Light Scattering University
Often described by participants as the best instrument user training they have ever attended, Light Scattering University (LSU) is an intensive three-day experience that combines hard work, good food and a friendly, relaxed atmosphere. LSU operates on two main campuses: at Wyatt Technology Headquarters in Santa Barbara, CA, USA, where attendees enjoy the famously comfortable and sunny Santa Barbara climate, and at Wyatt Technology Europe in Dernbach, Germany, with easy access from much of Europe.
Both campuses offer monthly training courses. In Germany, half of the courses are offered in German. LSU extensions provide training less frequently: in Waltham, MA, USA and on occasion French-language LSU is offered in Toulouse, France.
LSU is designed to get you up and running with your Wyatt instruments as quickly as possible. The syllabus includes light scattering theory and lots of hands-on work with MALS instruments and ASTRA software. You'll also get an introduction to dynamic light scattering and some of the advanced techniques such as field-flow fractionation and composition-gradient light scattering. Pass the exams and you'll receive a Master of Light Scattering certificate, in Latin, guaranteed to impress your boss and coworkers!
Many trainees come away from LSU inspired with new ideas for how light scattering can solve some of their analytical challenges. One of the favorite aspects of LSU mentioned by attendees is the opportunity to meet and work with the scientists and engineers behind the products as well as support staff that they usually only speak with over the phone. Another (available only in Santa Barbara) is the Light Scattering Museum tour, led by none other than Dr. Philip Wyatt, inventor and pioneer of MALS detectors.
DynaLSU is a comparable two-day course for users of DynaPro or Möbiuζ instruments. Many Santa Barbara LSU attendees elect to add a fourth day for extra training on their Eclipse, ViscoStar or Calypso instruments. Dernbach attendees may elect advanced training on field flow fractionation, including theory, installation, operation, and method development. For more details, please explore the Light Scattering University training options.