We are Waters Corporation and its subsidiaries and affiliates worldwide (collectively, “Waters”). This Privacy Policy applies to www.wyatt.com. Wyatt Technology, a division of Waters Corporation, takes your privacy seriously. We take appropriate measures to keep personal data safe and to ensure that all personal data is used and stored appropriately. Our mission to provide the highest quality customer service extends to personal data in our possession.

This Privacy Policy explains what kind of personal data is collected and how it is used by Wyatt Technology when you interact with us, such as through visiting our Website (www.wyatt.com), your use or purchase of our products or services, your contact with customer support, your subscription to our newsletters, your participation in our webinars or any other interaction with Wyatt Technology, including without limitation all online and offline collection of personal data.

If you have questions or concerns regarding this Privacy Policy, please e-mail us at DataProtectionGroup@wyatt.com.

Information we may collect from you

When interacting with Wyatt Technology, for example when using, inquiring about or purchasing our products, services or solutions, we collect personal data. The personal data we collect depends on the type of interaction, but may include the following:

  • Contact details: your name, email address, mailing address, phone number(s), and other similar contact details.
  • Demographic data, such as your country.
  • Payment data in order to process any payment you make. Such data may include your credit card details
  • Credentials for security, such as your password and information which enables us to authenticate you and provide you access to your account
  • Transaction history, meaning information concerning your historic interaction with us
  • Usage data, for example your use of our website or information related to your online behavior and your marketing preferences.

By visiting our Website, we may also collect your IP address and cookie ID, as well as your device identifiers.

This is done through cookies or similar technology we may have implemented on our Website. Details of such cookies and how you can disable them can be found in our Cookie Notice below.

Personal data obtained from third parties

We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive such personal data about you from them. Such data obtained from third parties will be kept in accordance with the same duty of care as described in this notice, and with any additional restrictions imposed by the third party that shared your personal data.

Use and processing of your information

Wyatt Technology may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, visit the website, or use certain other site features in the following ways:

  1. To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  2. To improve our website in order to better serve you.
  3. To allow us to better service you in responding to your requests.
  4. To administer a contest, promotion, survey or other site feature.
  5. To send periodic emails regarding your order or other products and services.

We may convert your personal data into statistical or aggregated data in such a way as to ensure that you are not identified or identifiable from that data. We may use this aggregated data to conduct market research and analysis, including to produce statistical research and reports. We may share such anonymous aggregated data with third parties. Aggregated and anonymous personal information does not personally identify you.

We will generally process your personal data only for the purposes set out above. If we use your personal data for other / additional purposes, extra data protection measures will be implemented if required by law. In addition, in some jurisdictions, data protection law requires that the processing of your personal data for some or all of the purposes described above (including the provision of direct marketing to you) must be on the basis of your consent and, therefore, where consent is necessary, our processing of your personal data is on the basis of your consent.

Please note that where your consent is required in order to process your personal data, you are entitled to refuse to give your consent or revoke it any time. However, by not providing your consent (or revoking it), we may not be able to provide the relevant services to you.

Disclosure of your information

We may share your personal data with your consent or as necessary to complete or follow up on any transaction with us or to provide any products, service or solution you have requested or authorized. In particular we may share your personal data with the following recipients:

  • Our affiliates, distributors or agents working on our behalf. For example, we may share your personal data with our affiliates if we deem this necessary for offering you a complete solution for the business needs presented by you, or with our agents for servicing the products you purchased.
  • Third parties, if such processing is needed for information risk purposes, including, for example, administration of the Website and protecting and securing our systems and services, or, if such processing is needed for using the cookies you consented to, for example sharing in view of services provided by Google analytics.
  • Governmental and regulatory bodies and other third parties where required to do so by applicable law, such as to comply with a court order or a request from a regulator or similar legal process or where otherwise necessary to comply with a legal obligation or for the administration of justice.
  • Third parties concerned or their professional advisors, in the event of a merger, acquisition, or any form of sale of some or all our assets. In the event of such a transaction, the personal data held by us may be among the assets transferred to the buyer.

In some limited cases, this may involve transferring your personal data to other countries where Wyatt Technology and/or other third parties operate and process your personal data. Please be aware that countries which are outside your jurisdiction, may not offer the same level of data protection as is provided in your jurisdiction. We will however conclude agreements with the relevant third parties involved, limiting the purposes for which your personal data can be used and disclosed, and requiring your personal data to be adequately safeguarded.

Direct marketing

Our range of products, services and solutions is constantly evolving to match the increasingly sophisticated markets in which we operate. Therefore, we may wish to provide you with information about similar or the same products, services, solutions, promotions and offers, to those about which you receive or have inquired about and which may be of interest to you. We may also invite you to take part in market research or request feedback on our products, services and solutions. Such communications may be via e-mail, telephone or mail.

However, we will not send such communications without your prior consent (where required, in accordance with applicable laws) and you can exercise your right to prevent such processing by either not opting in to receive such communications or you may opt-out of receiving them by following the instructions included in each communication.

Please note that marketing communications are not the same as “information only” communications and that we may communicate with you about the products you have purchased, or the services or solutions you have requested, using contact details you have provided for this purpose without your express consent being required.

Online store data storage

With use of our online store, your IP address is stored as part of cookies as well as any data the user provides as part of the billing or shipping process. The information you provide is used solely to complete the transaction of purchases through the Wyatt Technology online store. Credit card data is never stored with us. All credit card payments are handled by a third party payment processor, Authorize.net, adhering to PCI-DSS standards.

Online store payment processor

We contract with Authorize.net (877.447.3938), as a payment service provider. Credit card payments made through the Wyatt Technology online store are made directly to the processor. No customer credit card information is stored with Wyatt Technology.

Protection of your personal data

We use the industry-standard security protocol Secure Sockets Layer (SSL) and utilize 128-bit encryption technology in all areas of our Website to encode sensitive information on our Website. All information transferred to and from our Website is done securely through an encrypted link between the web server and browsers.

Retention of your personal data

We will retain your personal data as long as necessary for the purposes set out when collecting your personal data or as required by relevant laws and regulations.

We may retain your personal data for a reasonable period after you have inquired about products, services or solutions, in case of follow up inquiries from you. We will consider whether we need to retain your personal data after the period of retention in the case of inquiries because of a legal or regulatory requirement. Some or all the criteria may be relevant to retention of your personal data collected from you in connection with our products, services, solutions and/or your use of the Website. We will continue to retain personal data where necessary to provide our services to you and the retention of such personal data if necessary for the purposes of pursuing our legitimate interests or where it is necessary for public interest purposes.

Access to your personal data

You have the right to request confirmation as to whether or not your personal data is processed by us and you have reasonable access to your personal data, in order for your personal data to be updated, modified, or, if legally possible, deleted. In order for us to respond to your request, we may require you to verify your identity. You also have the right to withdraw your consent to any processing for which you have previously given that consent. To inquire about what personal data is being stored about you or to have it removed, please e-mail us at DataProtectionGroup@wyatt.com.

Please be aware that we may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).

Links to other websites

Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites and such sites are not governed by this Privacy Notice. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to this privacy policy

We may update this Privacy Notice to reflect changes to our information practices. If we make any changes, we will update you by means of a notice on the Website. We encourage you to periodically review the Website for the latest information on our privacy practices and this Privacy Notice.

Unsubscribe from receiving emails

Follow the instructions at the bottom of each email and we will promptly remove you from future correspondence. If you receive emails from different product lines please use the opt-out functionality in each newsletter to be sure you are removed from it.  If you have any questions please contact marketing@wyatt.com.

Contacting Us

If you have any questions about this Privacy Policy, your use of the Website, our products, services, solutions or your dealings with us, in relation to our use of your personal data, you can contact us using the information below:
Wyatt Technology
6330 Hollister Ave.
Santa Barbara, CA 93117

Cookie Notice

Wyatt Technology uses cookies (small text files placed on your device) and similar technologies to provide our website (https://www.wyatt.com/) or any related online channels such as social media pages (together the ‘Website’) and to remember your preferences and tailor our Websites to your interests (“Cookies”). Through this Cookie Notice, we provide you with background information about cookies in general, the cookies that we use on our Website and how you can control these cookies. If after reading this notice, you have any remaining questions about cookies that are used on our website, please contact us at marketing@wyatt.com.

What are cookies?

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled. It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly.

For more information on cookies visit www.cookiecentral.com.

Third-Party Applications

We sometimes embed content and sharing tools from other (third-party) sites. When you visit our Website with embedded third party content or sharing tools, you may be presented with cookies from those third parties’ sites. We do not control the dissemination of these third-party cookies. You should check relevant third party website(s) for more information about these cookies, and whether and how you may opt out of receiving them.

Third-Party Plugins

When you visit a website that contains a social plugin, your browser establishes a direct link to third-party servers as opposed to through the Wyatt Technology website. The content of the plugin is transferred by the third party directly to your browser, which embeds the latter into our website. Wyatt Technology therefore has no influence over the scope of data that the third party collects using the plugin and you should refer to their individual policies for more details. By utilizing these third-party plugins, you are informing these third-party companies that you have accessed the corresponding pages where the icon was placed.

How can I control or delete cookies?

Most internet browsers are initially set up to automatically accept cookies. You can change the settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings.

If you disable the cookies that we use, this may impact your experience while on the Website. For example, you may not be able to visit certain areas of the site.

If you use different devices to view and access the Website (e.g. your computer, smartphone, tablet etc.), you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.

Changes to this Cookie Notice

We may update this Cookie Notice to reflect changes to our information practices. If we make any changes, we will update you by means of a notice on the Website. We encourage you to periodically review the Website for the latest information on this Cookie Notice.