Service and Support Plans
All new Wyatt instruments come with a full year of priority telephone and e-mail support as well as our standard full-coverage warranty during the first year. Our congenial staff of Ph.D. scientists and expert technicians provides both technical and application assistance. We will show you how to analyze your data or set up instrument communications by remotely accessing your PC.
After the first year, annual service plans are available for continuing comprehensive first priority telephone and e-mail support and an extended warranty. Benefits of the service plans include annual preventive maintenance, on-site calibration, re-qualification, and parts and labor for most repairs. Our platinum and gold plans provide software upgrades and priority support.
For more information about our Service & Support Plans please contact: your local Wyatt representative for more information.
"Having experienced this level of service first hand, I can highly recommend the benefits afforded from having the Gold Level Service plan in place, particularly if you rely heavily on your Wyatt Technology instruments as we do." -Dr. Aym Berges, Senior Scientist, Sutrovax, Inc.
Service & Support Plan Comparison
| Platinum | Gold | Silver | ||
| On-site Service | ||||
| On-site preventative maintenance visit including consumables | Semi-annual | Annual | ||
| Priority on-site service including free parts and labor* | ✓ | ✓ | ||
| Field calibration and quality control performance checks | ✓ | ✓ | ||
| Reinstallation of instruments after factory service | ✓ | ✓ | ||
| Performance check option | ✓ | ✓ | ||
| IQOQ revalidation option | ✓ | ✓ | ||
| Factory Service | ||||
| Priority service including parts, labor, shipping and hardware updates as necessary | ✓ | ✓ | ✓ | |
| Full calibration and quality control testing | ✓ | ✓ | ✓ | |
| Reserved number of loaner instruments for the period of service in the factory | ✓ | ✓ | Based on availability | |
| Support and Other Benefits | ||||
| Unlimited priority support and application help by phone, email and screen sharing sessions | ✓ | ✓ | ✓ | |
| Priority software support and help by phone, e-mail and screen sharing sessions | ✓ | ✓ | ✓ | |
| 50% discount on training and events such as Light Scattering University and Short Courses | ✓ | ✓ | ✓ | |
| Software | ||||
| All software upgrades for the software released during the plan term** | ✓ | ✓ | ||
| Proactive notification of all relevant software releases | ✓ | ✓ | ||
*Critical Care applies according to service plan. Standard maintenance procedures as outlined in the manual are the user’s responsibility except during the annual preventative maintenance (PM).
**Security Pack is 50% off for full version upgrades.
Learn how Wyatt Technology’s service plan programs can simplify your service needs and reduce your cost of ownership.