Instrument Service Plans

Nobody likes spending time dealing with annual preventative maintenance or instrument repair requests. It can often take weeks to get a purchase order issued and instruments packaged and shipped. Never mind the lost productivity and downtime associated with this process. At Wyatt, we have developed two comprehensive service plans that are specifically designed to take the hassle out of this process. They are Gold and Silver Service Plans!

With our Gold Service Plan, we offer comprehensive on-site preventive maintenance and repair services. A highly trained Wyatt Field Service Engineer will come to your facility and perform annual preventative maintenance, calibration and re-qualification checks. Our dedicated field service coordinators manage the instrument service schedule so that you can focus on your research. Knowing you cannot afford disruptions and instrument downtime in your lab, the Gold Service Plan has dedicated resources and personnel ready and waiting to visit your facility for maintenance and inspections. All parts and labor are included so that you don’t have to spend your time dealing with purchase order approvals either.

One of our Gold Service Plan customers, Dr. Aym Berges, Senior Scientist from Sutrovax, Inc., wrote in to tell us how much he appreciates having his instruments covered.

"Having experienced this level of service first hand, I can highly recommend the benefits afforded from having the Gold Level Service plan in place, particularly if you rely heavily on your Wyatt Technology instruments as we do." -Dr. Aym Berges, Senior Scientist, Sutrovax, Inc.

“At SutroVax, Inc. we use Wyatt Technology instrumentation daily to characterize the molar mass of the various products that we make and test. Any down time with these instruments can create risk profiles, they must be mitigated. At SutroVax, Inc. we have found that the best option to prevent these types of pitfalls is to have our Wyatt Instruments on the Gold Service Plan. A few months back I walked into the lab to find a dead laser in our workhouse DAWN® instrument. After a few emails with Wyatt support, we had a loaner DAWN which arrived about four days after the initial mishap. Within a week I had the system running again. All of this, including the laser repair was completely covered by the Gold Service Plan with a level of attention and efficiency that was second to none. Having experienced this level of service first hand, I can highly recommend the benefits afforded from having the Gold Level Service contract in place, particularly if you rely heavily on your Wyatt Technology instruments as we do.”

Wyatt Technology is committed to your success by offering two levels of comprehensive service plans: Gold and Silver.

Key Benefits of the Gold Service Plan:

  • Onsite preventative maintenance and basic repair services
  • All parts and labor included
  • Loaner units available should an instrument require factory repair
  • Comprehensive, first priority technical and application support by phone, email, and screen sharing sessions

Key Benefits of the Silver Service Plan:

  • Full calibration and quality control testing
  • Software and firmware upgrades
  • Priority service including parts, labor, shipping, and hardware updates as necessary
  • Comprehensive, first priority technical and application support by phone, email, and screen sharing sessions

Learn how Wyatt Technology’s service plan programs can simplify your service needs and reduce your cost of ownership.

Download the Service Plan comparison guide.