Service and Support Plans
Wyatt Technology is committed to your continued success by offering comprehensive service plans. We offer installation, preventative maintenance and qualification (IQ/OQ), as well as training and consulting.
Our team of support specialists and application scientists will help you get the most out of your Wyatt instruments and software. All Wyatt service plans come with comprehensive telephone and email support.
In our online support center, you’ll find a wealth of technical notes, application guides, software and instrument firmware downloads, manuals, tutorials, training videos and more.
For more information about our Service & Support Plans please contact your local Wyatt representative for more information.
Service & Support Plan Comparison
| Total Assurance (2 PM) |
Total Assurance (1 PM) |
Basic Assurance | ||
| On-site Service | ||||
| On-site preventative maintenance (PM) visit including consumables | Semi-annual | Annual | ||
| Priority on-site service including free parts and labor* | ✓ | ✓ | ✓ | |
| Field calibration and quality control performance checks | ✓ | ✓ | ||
| Instrument firmware updates | ✓ | ✓ | ✓ | |
| Reinstallation of instruments after factory service | ✓ | ✓ | ✓ | |
| Performance check option | ✓ | ✓ | ||
| IQOQ revalidation option | ✓ | ✓ | ||
| Factory Service | ||||
| Priority service including parts, labor, shipping and hardware updates as necessary | ✓ | ✓ | ✓ | |
| Full calibration and quality control testing | ✓ | ✓ | If factory service required | |
| Loaner instruments if factory service required (based on availability) | ✓ | ✓ | ||
| Support and Other Benefits | ||||
| Priority support by phone, email and screen sharing sessions | ✓ | ✓ | ✓ | |
| Priority software support and help by phone, email and screen sharing sessions | ✓ | ✓ | ✓ | |
| 50% discount on Light Scattering University | ✓ | ✓ | ||
| Software | ||||
| Software upgrades for the software released during the plan term** | Requires continuous service plan coverage*** | Requires continuous service plan coverage*** | ||
| Minor software updates and bug fixes | ✓ | ✓ | ✓ | |
*Standard maintenance procedures as outlined in the manual are the user’s responsibility except during the annual preventative maintenance (PM). Repairs due to misuse not covered.
**Security Pack is 50% off for full version upgrades.
*** A lapse of service plan coverage may require a software version purchase on an a la carte basis to requalify for software upgrades.
Learn how Wyatt Technology’s service plan programs can simplify your service needs and reduce your cost of ownership.