Customer Service and Support: Your partner in the lab.
You just purchased your instruments from Wyatt Technology. Now what happens?
A lot! Our Customer Service and Support team is here to take care of you. Before your instruments arrive, one of our field applications will schedule a time to come out to your lab for your installation. Depending on where you are, it may even be one of us here at our headquarters in Santa Barbara, CA. During our visit, we’ll make sure your instruments can collect great data and provide you with some hands-on training.
Don’t worry when we leave! Most purchases come with an all-expense paid invitation to join us in Santa Barbara for Light Scattering University (LSU). This two-four day course is taught by our experienced team, including members of Customer Service and Support. LSU gives you the opportunity to learn in the lab and classroom as well as meet us, the scientists who create your instruments, and your peers from around the world.
Need additional help? Our support team is available to answer your questions through our new helpdesk portal. Simply email firstname.lastname@example.org or use the web widget on our website: www.wyatt.com. You’ll receive our answer in your inbox just like a standard email. Or just call us at (805) 681-9009 option 4.
Whether you contact us via helpdesk email, through our website, meet us in the field, visit us here at LSU, or simply pick up the phone and call, we’re happy to hear from you and support your light scattering research!
One more way we can help you, “Ask the Expert.” This new series will be featured in the monthly edition of our e-newsletter, Multi-Angle, and will provide answers to questions posed by Wyatt customers. At least one new question and answer will be posted each month, with an archive available on the website. Watch for it!